Frequently Asked Questions
Everything you need to know about Kiara Sky products and services.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery takes approximately 3-5 business days, while international shipping times vary by location.
Are Kiara Sky products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
Do I need a UV or LED lamp for your gel polish?
Yes, our Gel Polish and Gelly Tips require a LED or UV lamp to cure. We recommend using the Kiara Sky Beyond Pro Lamp for the best and most consistent results.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Sezzle.